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Question

HFO26374826 returned phone


HFO26374826 is a returned phone which has not been completed at this moment.  Can u  pls help me to follow up this item...thanks


5 replies

Userlevel 7
Badge +4

What follow-up do you need exactly? You said that it's a return. But do you want to buy another phone or not or what?

I want my returned phone b completed so I can buy a new phone....I returned this phone 

2 weeks ago ....until now it's not yet completed since they received d returned phone...

 

Userlevel 7
Badge +4

It might take some time before the return process is over, don’T you want to open another line? 

U mean additional phone #.......I just need only one....I don't think I need one....thanks

Userlevel 7
Badge +4

Returns are not prioritized compared to orders.
An option would be to pay off the tab and then buy a new phone.  When Koodo finishes processing the return, you will get a credit for your tab payment.

 

If you are unable to do this, then there is not much to do except to remain patient

You can also email the Webstore here

https://www.koodomobile.com/webstore-policies

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