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Hey, I paid that! Deactivated a second time.


I paid 250 dollars of my 255 dollar bill at the bank last week. I spent the last of my money doing so because reactivating my phone was a priority. This week, I got a new notice saying that I was over my 200 dollar limit and if I didn't pay it would be disconnected again. I checked the bill and sure enough, it's back up at 255 dollars. I paid my bill at RBC and I was on the phone with a koodo rep at the time. They reactivated my phone with the reference number from the payment and told me I'd have to pay a 35 dollar reactivation fee on my next bill.

10 replies

Userlevel 7
You're on a spending limit That limit is both billed and unfilled charges. Check your phone use in self serve and make sure you're not over your data or minutes for this month.
Userlevel 7
Chad Burr wrote:

You're on a spending limit That limit is both billed and unfilled charges. Check your phone us...

Is there not also a thing that they have to pay their bill in full every month? If OP only paid 250 of the 255, wouldn't she get cut for not paying it in full?
Chad Burr wrote:

You're on a spending limit That limit is both billed and unfilled charges. Check your phone us...

The woman on the phone said 250 was fine. This was on the 29th...impossible for me to be back at 255.
Userlevel 7
Chad Burr wrote:

You're on a spending limit That limit is both billed and unfilled charges. Check your phone us...

Payments from a bank take up to 10 business days to process. Did your total ever go down?
Chad Burr wrote:

You're on a spending limit That limit is both billed and unfilled charges. Check your phone us...

Hard to say. When my phone started working I didn't bother to check. What I don't get is why the reference number for the payment suddenly wasnt good enough for Koodo. I spent my last dime reactivating my phone and now its lost in a black hole.
Userlevel 7
Chad Burr wrote:

You're on a spending limit That limit is both billed and unfilled charges. Check your phone us...

It's not lost in a black hole, it just takes 10 days for the payment to be processed. You probably past the due by date which is why they stopped your service. It's up to you to make sure you make your payment so that Koodo [b]receives it on time. 
Userlevel 3
Chad Burr wrote:

You're on a spending limit That limit is both billed and unfilled charges. Check your phone us...

10 business days seems a little excessive. I would be on the phone to koodo again for clarification.
Userlevel 7
Chad Burr wrote:

You're on a spending limit That limit is both billed and unfilled charges. Check your phone us...

Grampad, please refer to this video:

Userlevel 7
Chad Burr wrote:

You're on a spending limit That limit is both billed and unfilled charges. Check your phone us...

I believe it's 3 to 5 days, not 10.
Userlevel 6
Chad Burr wrote:

You're on a spending limit That limit is both billed and unfilled charges. Check your phone us...

Hey Shannon! It takes 3-5 business days before we receive any payment from any financial institution.  If you paid on the 29th as you mentioned, I strongly suggest contacting your bank to ensure that they payment was processed since we should have received it by now.  Certain factors can come into play when deciding to take a reference number, which can include false payment arrangements,no payments history on the account and the credit limit program.  Hope this info helps!

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