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Help with my bill issues?


Will all the numbers I call even after free calling times be shown on my mailed version of my bill? My pdf version is showing me 10 pages of my bill and a bunch of them are all the numbers that my two lines have called will all those pages be in my mailed version also?

8 replies

Userlevel 7
Unless you signed up for paper billing nothing gets mailed except your first bill. And yes, everything you see online is on that Bill.
we just recently switched to mailing the bill and im just worried because the pdf shows 10 pages and i was curious if all 10 pages would come in the mail showing the same thing or if the numbers ive called would be excluded from that bill and only on the pdf
Userlevel 7
Baby Gal wrote:

we just recently switched to mailing the bill and im just worried because the pdf shows 10 pages ...

See above
Baby Gal wrote:

we just recently switched to mailing the bill and im just worried because the pdf shows 10 pages ...

Hey Baby gal,
With paper billing we only send a break down of your plan, overages and tab charge.
if you want something detailed because you have questions you'd have to visit y our closest Koodo Store or log onto self serve.
Cheers.
Koodo Mobile
West Edmonton Mall
Baby Gal wrote:

we just recently switched to mailing the bill and im just worried because the pdf shows 10 pages ...

so does that mean that all my calling history will not be shown on my bill in the mail?
Baby Gal wrote:

we just recently switched to mailing the bill and im just worried because the pdf shows 10 pages ...

correct
i want paper billing 
Userlevel 7
Badge +4
Unfortunately koodo no longer offers paper billing as an option. You can print off your entire bill from your self serve account each month though.

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