Koodo Community

HELP Please =)

Hello I recently set up a prepaid plan, It required me to unlock my phone, I bought a sim card and am waiting on my Network unlock code, I recieved an email saying my code is ready but I have to go talk to somebody again. can I access my code without having to speak with someone directly?

2 replies

Userlevel 4
Seeing how the phone is locked to another provider I'm not sure what this has to do with Koodo. Usually unlock codes are sent no you in less that 24 hours. What type of phone are you unlocking? Who is it locked to? Where is this unlock code coming from?
Userlevel 3
Hi Liam! As Justin mentioned, you will have to contact the other provider to complete the unlocking of your phone. Wish you a great weekend!