Koodo Community
Solved

help please

  • 9 February 2015
  • 2 replies
  • 36 views

I have a samsung s4 and it is turned on and I hear it ringing or notifications sounds but my screen stays black
icon

Best answer by Philosoraptor 9 February 2015, 19:29

Try removing the battery and powering it back on. If the screen does not respond at all, then it's likely dead. If you purchased this phone less than a year ago, it would still be under warranty and you would then want to contact customer service or take it to your nearest Koodo kiosk.
View original

2 replies

Userlevel 7
Badge +4
Try removing the battery and powering it back on. If the screen does not respond at all, then it's likely dead. If you purchased this phone less than a year ago, it would still be under warranty and you would then want to contact customer service or take it to your nearest Koodo kiosk.
you're probably SOL I bet the Koodo warranty is useless

Reply