Koodo Community



Help! My samsung is malfunctioning and I am e-stranded!

Help! My phone is not working. It says emergency calls only and that I'm not registered on a network. I have tried rebooting the phone and tried taking out and reinserting the battery and sim card. Nothing is working. I can't call koodo to ask for help and there is no live chat!

3 replies

Userlevel 7
Badge +4
I don't think it's the phone, Amy. In fact you're not the only one reporting this 🙂 Look at this page alone, there are dozens of people who posted the same... I would imagine there is an outage somewhere. Stay tuned for more information...
Userlevel 5
Hey Amy, The issue is now resolved. We've been trying our very best to get things up and running. Have you tried to remove/reinsert the SIM card? It can make a difference now. Thank you for your patience and understanding. ________________________ If you see a good answer, give it a star.
Userlevel 7
E-stranded? I'm gonna use that