Koodo Community

Help! My Huawei Ascend Y330 Doesn't Recognize the Network or my Koodo SIM card

I have a Huawei Ascend Y330 that I bought in Spain. I don't know if it matters, but I bought it from Orange, although it is an unlocked phone as far as I can tell. I am trying to use my koodo SIM card in it, but the phone doesn't seem to recognize the network. It sees my phone number, but I can't make calls or send text messages. Is there anything I can do to make it work? I've tried turning it off and on, no cigar.

2 replies

Userlevel 7
Badge +4
Hi Lianna, there are two versions of that phone. Check the model number, if it's Y330-U01/U11 then unfortunately it's not compatible with Koodo
Userlevel 6
Hi Liana, were you able to find the model number? Is it compatible? Keep us posted! Thanks.