Koodo Community



Help ME!!

Hi, On April 22 I bought and re-loaded a $50. voucher to my account to renew my base plan. It accepted it but then I got a message that Koodo was unable to renew the base plan! I need my phone topped up NOW! I have no more money to buy another right now. Please help me find out why I cannot get that base plan. Thank You

2 replies

Userlevel 7
Hi Katrose, If you entered the voucher after it tried to renew the base plan you will need to try to reselect the base plan you want to use. Your 50$ should still be available if it was never used before
Userlevel 3
Hello Katrose,

Have you succeeded renewing your base plan? If the option was not available on your Self-Serve, give us a call at 647-788-3948 and we will gladly help you!

Many thanks!