Koodo Community

Community

Help !


Why do I not get service by my house? We live in a rural area but my mom, dad and sister get service. My phone is more expensive and better than theirs?

4 replies

Hi Ryan, How long have you had your phone and are the rest of your family with Koodo?
Userlevel 1
Reena wrote:

Hi Ryan, How long have you had your phone and are the rest of your family with Koodo?

Is your phone not geting service everywhere you go or, just inside your house located in rural area?
Userlevel 5
What type of phone is it? Is it a Koodo phone? Is the rest of your family with Koodo?
This is just a guess but if you don't get service by your house it could be that you are possibly on the cusp of the service area or now that it's spring, the leaves are filling out on the trees and they can cause some interference with reception. Did you have better reception in the winter?

Reply