Koodo Community

Head Phones Freeze then restarts Samsung Galaxy A5

  • 21 January 2016
  • 2 replies

Yesterday I upgraded to a Samsung Galaxy A5. Amazing new phone though 1 issue. Every time I plug in my headphones my phone freezes then restarts and doesn't work. Though when I unplug my headphones my phone works normally. I don't know if it's because of the type of headphones I use. I use Sony ones or something I can do to solve the problem?

2 replies

Userlevel 7
Hi Duster, I would recommend you try a different pair of headphones. If those headphones do not work, try performing a factory restore. If that does not work either I would recommend you go exchange it.
Userlevel 4
Badge +4
Hi Duster-Man!

Is your device still freezing when you plug-in your headphones? Have you tried Matthieu's suggestion? Keep us posted 🙂