Koodo Community



Having trouble using my data

When I turn my data on nothing works..it only works when I'm connected to wifi. Please help

2 replies

Userlevel 7
Badge +4
And you're connected properly to a hspa/lte network? Cycle airplane mode, pull the battery and Sim card. Try it in another phone. Check your APN settings to make sure they match. Let us know
Userlevel 5
Hey Czee Czee,

If you are using a non-Koodo phone for the first time, please note that you need to configure your phone to be able to use data via the cellular network. Please follow the instructions on this link: http://koo.do/1SVzsKW

If you still need help, let us know the phone model and we will be glad to assist you further.

Keep us posted!