Koodo Community



Have not received shipping/tracking email

I ordered online the LG G4, and received it with a glitch in the phone itself, January 2nd. I made the appropriate arrangements to receive a new G4, January 5th. I was told I will be receiving the shipping/tracking email 24 to 48 hours later. It has now been seven days, and I have left town on leave. Had the warehouse in Ontario been cleaned out of G4s, and they are also waiting, to be restocked? Or are we just experiencing technical difficulties, and the G4 is currently sitting in my mailbox back home?

2 replies

Userlevel 7
Badge +4
Sounds like something beyond what any non-employee here can find out. It would be best I think to call in about it.
Userlevel 5
Hey Angeliika! Like Goran said, you should contact an agent from the webstore directly. Their operating hours are Tuesday to Friday, 3pm to 9pm EST, and you can reach them at 1-844-566-3697 (1-844-KOODO-WS).