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Got new sim for new phone, and wrong number got put on new sim card. (three numbers on account)


Got new sim card for new phone, employee I bought it from told me I must
download app to activate it. Once I downloaded and opened this app it had no such option. I then went online and eventually found where to do this and put in new sim card number. Once I tried making a call on my new phone I realized that instead of my phone number the phone now has the number of a family member on the same account. Her phone does not work at all. I don't know how this happened. What do I do, I need this fixed immediately we both need out phones for work.
*update: turns out there's a little menu thing on top that automatically selects which number it is. I switched it to mine and tried to change everything back but nothing works because both my new and other person's current sim cards are "already in use" and its not letting me switch

6 replies

Userlevel 7
You'll be able to switch hers back to her old sim card and you can switch back to your own old one. However the "new" sim card can no longer be used for any line except your family members. You'll have to purchase a new now in order to switch sim cards for yourself
Ahmad wrote:

You'll be able to switch hers back to her old sim card and you can switch back to your own old on...

This is not acceptable. I have paid for this one and I need this one to work. I won't be able to bus back to the mall for another week and I need my phone. Is there a toll free number I can call to get this sorted out
Userlevel 7
Badge +4
Ahmad wrote:

You'll be able to switch hers back to her old sim card and you can switch back to your own old on...

It may be 'not acceptable', but it is a limitation on the technology; a SIM card can have only one account/number assigned to it. Since your new SIM card is now attached to the phone account/number of the [i]other family member, it can't be changed to yours, and a fresh SIM card will be needed, unless your old SIM card fits your phone.

You can make the [i]other family member old SIM card active again, so they can use their phone (or if it fits, you can give them the new SIM you attached to their number), but you can't switch the phone account/number on a SIM card.

Koodo's number and hours of operation can be found in the 'Contact Us' link at the bottom of the main page: Dial 1-866-99-KOODO (1-866-995-6636).
Userlevel 7
Ahmad wrote:

You'll be able to switch hers back to her old sim card and you can switch back to your own old on...

You can call Koodo at the number above but like dfbutt said, it's a limitation of the technology. There's no way for you to attach it to another line once its been attached to one. The rep won't be able to do anything so good luck
Ahmad wrote:

You'll be able to switch hers back to her old sim card and you can switch back to your own old on...

The numb fucks at Koodo dis the same thing to me, and its MY fault? Shoddy service.
Userlevel 7
Badge +4
Ahmad wrote:

You'll be able to switch hers back to her old sim card and you can switch back to your own old on...

What do you mean Koodo did this?

You bought a new SIM and store rep update it for you on the other line under your account?
Then you should go back to the store and demand to fix it since the rep made mistake.  They should be able to activate a new SIM for your line.
Also, you should test your phone before you leave the store this time.

If I misunderstand your comment, then can you start a new post using this link since this is a year old thread.
https://community.koodomobile.com/koodo/topics/new

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