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got a new phone a Alcatel Lume an i can not send text messages


got a new phone a Alcatel Lume an i can not send text messages. i can recieve them but not send them. i reset network settings , am connected to wifi, took out battery and sim card. still not working

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Userlevel 7
Badge +4
About half way down this page in the link, Mathieu talks about steps to take if your having this issue. Try following those and see if it starts working. https://community.koodomobile.com/koodo/topics/cant-send-text-messages-properly
i did all those things and i still cant send text messages\

Userlevel 7
Badge +4
Colleen Whitehead wrote:

i did all those things and i still cant send text messages\

So you have already factory reset the device? What is the model number of this device? Will be in settings> about phone.
Userlevel 7
Did you just recently transfer your phone number from another carrier?

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