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Goodbye Koodo!!!


Im done with Koodo! It should not take this long..
I have tried all the possible ways to get them to help me with changing my number and still nothing. I'm so very disappointed and appalled by their lack of support!

25 replies

Userlevel 7
If you log into self serve you can change your number there for free
Userlevel 7
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Chad Burr wrote:

If you log into self serve you can change your number there for free

So long as OP didn't move to a different province. Otherwise it'll require a cal in.
Userlevel 6
Chad Burr wrote:

If you log into self serve you can change your number there for free

If OP changed provinces all he needs to do is update the address through self-serve first and he will get the option to select a number from his current province :) 
Userlevel 5
Chad Burr wrote:

If you log into self serve you can change your number there for free

@Heather - the phone numbers were changed yesterday as per your request.  You can confirm this by logging into Self Serve
Chad Burr wrote:

If you log into self serve you can change your number there for free

I am aware of this, but this was only done because i was persistent with customer service taking action. Koodo took way to long to help me with this simple task and in store were very unhelpful.
Chad Burr wrote:

If you log into self serve you can change your number there for free

After 10 years of being with Koodo, I just left a few months ago because of horrible customer service. I just a statement but I needed clarification on some of the charges. Wouldn't you know, the email I sent to customerservice@koodomobile.com bouncd back telling me that the mailbox is full.

You guys were so good but lately have become such a mickey mouse company. I sent a 2nd email via your online form. If you want me to pay my final bill, I suggest you look for it or call me.
Userlevel 7
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Chad Burr wrote:

If you log into self serve you can change your number there for free

Can you start a new thread please as this isn't related to your issue? At any rate you can send a private message to Koodo via Facebook Messenger or DM via Twitter to get clarification. You can also start a new thread and tell us what the charges are and we can likely explain any issues for you.
Userlevel 7
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Chad Burr wrote:

If you log into self serve you can change your number there for free

Koodo is a primarily self serve company which isn't for everyone. Most clarifications for charges can be found on your pdf ebill which kays everything out pretty nicely. After that I recommend this order for contacting Koodo: Here, on the community Facebook/Twitter Calling in And if I have to put it, email last. As for your final bill, I'd suggest paying that asap so that it doesn't get sent to collections.
Chad Burr wrote:

If you log into self serve you can change your number there for free

The PDF mentions what the charges are for, regarding the charges that are not TAB BALANCE related, I want to know why I am still being charged when I haven't used their services in 2 months. When I click on the link "Partial Charges Explained", I get the error message

"Oh snap!Looks like this page wasn't found on our server. If you got here through your bookmarks, the page may have been deleted or moved."

I have sent 2 emails and 1 post on the Koodo forums which I got here from the Koodo main site, and clicked on their provided link . I will not do anything more. You can delete this account as well since all I wanted to do was to get a third method of trying to get in touch with Koodo. I have all 3 methods documented in case the gestapo collections threaten me with legal proceedings.

Userlevel 7
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Chad Burr wrote:

If you log into self serve you can change your number there for free

Hi,

The email customerservice@koodomobile.com wasn't listed in the contact us. https://www.koodomobile.com/contact-us .The forum couldn't help you to dispute the charge on your behalf.

The email contact in the forum form could help you some information. However, they properly won't help you to extend the late fee.

I would suggest you call in to talk to an agent, and dispute. Also, please download your bill in the billing area of selfserve. It should be the document that you need to dispute.
The email I have been receiving for the past 10 years have  customerservice@koodomobile.com as the sender as opposed to something like a "noreply@koodo........"

No where in any of those emails over the past 10 years does it mention anything about not replying back to that sender.

Userlevel 7
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cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

Is that the email that sent to remind you if your bill was due? There was a note "Contact us" at the bottom of the email. Have you tried that one?
cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

It's the email with the subject "Your Koodo Mobile E-Bill is ready"

yes there is a very tine link at the end of the email that says "contact us"

When I click on it, I get to a page that wants me to login. When I login , I get a message that my account has been de-activated and to re-register.

I do intend on paying this bill but only after I get an explanation to the other charges. It should not be this difficult to get an explanation from them but it looks like they have someone's nephew in charge of the website that si making me int a squirrel chasing its tail in a coffee can. I have done everything I can to contact them via email. It's now upto them to get to me if they want their $$.
Userlevel 7
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cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

Well, if you chose to do so, then good luck.
Userlevel 7
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cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

If you want to post a screenshot of your pdf will leaving out any personal info and post it here with what exactly your concerns are we may be able to help.
cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

There is a section in the PDf labelled as

"Monthly and other charges (Jan 18 to Feb 17) Quebec Municipal Tax" 

This is what I want clarification on because I left them in early December and my call logs have me last phone usage for all 5 phones in early December.

All I want to know is why I am being charged.
Userlevel 7
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cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

You always pay a month in advance, do you see any section for reimbursement of the days you didn't use? How did you go about cancelling with Koodo?
cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

My new provider took over the phone #'s on the day of transfer and advised Koodo that I am leaving them. They had given Koodo my account #. 

I was there when the clerk was talking to Koodo.

Koodo also unlocked my phones and when they did so, I told them I was leaving.

I had also sent Koodo an email 1 day before I left that I was leaving the next day.
cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

Oh boy, these people are brutal. Here's part of the reply I just got from Koodo CS

You can also easily track your monthly usage by dialing [b]# 123 option 2 from your Koodo phone or from the home page of your Self-Serve portal by clicking on "view usage".

If they bothered reading my email, they would know that I have no longer any Koodo phones and unable to login.

Needless to say, they did not answer my question about those extra charges.
Userlevel 7
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cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

@cust_of_over_10years: ( Koodo has not been here for 10 years, btw).

Well, they basically said Koodo was right in charging you and everything was in the final bill.

Can you post your bill here with detail part that you wanted to dispute? Page 3 of the bill normally had those (hide all personal information). Some people might have some ideas about why they were charged.

cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

Again, I left early December. My monthly usage is 0 My bill consists of the tab remainder of a phone plus charges which i mentioned above. I will simply wait until collections calls and maybe them I can get an explanation about those extra charges It's also really unprofessional that they responded without explaining what those charges are and tellinge to dial a number on my Koodo phone. What Koodo phone? I told them I had left
Userlevel 7
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cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

Waiting for collections is NEVER a good idea - you'll ruin your credit rating in no time. Just stay calm and ask again. You can also call them using the 866 number mentioned in "Contact Us" underneath this page, or send them a private message over Facebook. Getting angry is not going to help in any useful way.
Userlevel 7
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cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

Collections especially will not have a detailed breakdown of the bill. They will hound you for the bill amount plus whatever interest and fees may be charged.
cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

Can you explain why my bill went up $6 when nothing has changed in my billing and my tab is zero. I have not gone over my data allowance and I have unlimited calling /texting within Canada.
Userlevel 7
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cust_of_over_10years wrote:

The email I have been receiving for the past 10 years have  [url=mailto:customerservice...

First you'd need to look at page 3 of your bill and see what the 6 dollars is for. Let us know what it says and we can help you figure it out.

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