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Going from a Koodo Samsung phone to a Leagoo (worldwide unlocked) phone. A simple task?


Hello, I'm a Koodo customer on a monthly plan, the 2X45 (unlimited calls and SMSs / 3Gb data), and am presently using a Koodo Samsung Galaxy Ace 2 X, GT-S7560M cellphone, running Android 4.0.4 that was purchased at your Rockland Mall Boutique.
I have just received as a.gift a Leagoo Elite 5 (5.5" screen) cellphone running Android 5.1 which I am told is worldwide unlocked and can be used with any compatible service provider. They could confirm Telus, but I was told that Koodo wasn't in the list (neither were the other smaller services, Fido and Virgin...).
What I would like to know is how to proceed in order to change phones without loosing or handicaping my monthly plan and its contents whatsoever?
Do I need to visit my original boutique, or any other of Koodo's boutiques?
Or is it as simple as just moving the SIM card from one phone to the other?
Then again, could I do it myself online, following some presented instructions and providing required information?
Thank you for your help!
Best Regards, §:c)

24 replies

Userlevel 7
Badge +4
You just move the SIM card from one phone to the other. If it takes a different size SIM, you'd need to purchase the correct one and then you can change to that SIM using Self Serve.
You can assure me that this will not affect my plan in any way?
Userlevel 7
Badge +4
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

Yes.
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

OK, inserted SIM card, turned on Cellular Data..  confirmed it was reading SIM card 1, I can see my phone number along the way... Chose APN and verified its content information (according to another thread) and it all seems fine. sp.koodo.com

but the phone cannot connect to the Koodo 4G network...  says to try again later. Is there defined hours we need to do that?
Userlevel 7
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

Koodo is operated by Telus and they use the same network.

You may need to program your APN settings (access point names)

On most androids navigate to...

Settings... Wireless and networks... More... Mobile network... Access point names

Look for Koodo.sp
If it's there, make sure it's selected

If it's not there, tap the menu button or the three dots and add a new apn.

It should look like below.

Userlevel 1
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

Im about to switch to Koodo ...been reading about APN and checked "available networks" scanned through my phone...Telus is there but not Koodo..so...do I just enter the information indicated above..to add the new APN ? I don't mean to hijack your thread by the way but co-incidentally I'm looking at APN additions also so thought you wouldn't mind if I chirp in@! Thanks!
Userlevel 5
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

Koodo uses 4G LTE : band 4(1700/2100 MHz).
Your device is missing the 1700 MHz bandwidth so it will not work on LTE
Userlevel 7
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

Will it work on 3G Spence? If you're seeing telus then choose telus Enter the information provided above and you should have access to at least 3G data.
Userlevel 5
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

Yes,  should work fine on 3G
Koodo needs  850/1900 MHz for 3G
and it looks like the device has both of those.
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

Which device are we talking about here now...  Mine, the Leagoo, or Spence's phone? 🙂

Userlevel 5
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

We are talking about your Leagoo Elite 5, Michel.
Sorry about the confusion 
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

850/1900 MHz is set to 2G on a Leagoo....  btw.

3G requires WCDMA 900/2100MHz 

So guess I'll have to run it as a 2G then?

Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

The difference between 2G 3G and 4G LTE ... is it just frequency banking or does it pertains to the phone's performance as well?
Userlevel 7
Badge +4
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

Koodo does not have a 2G network. If your phone only supports 850/1900 on 2G it will not work with Koodo. Rogers/Fido is the only company in Canada with a 2G network.
Userlevel 5
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

Michel,  the specs I see online for your device shows it supports;
W-CDMA  2100(I)/1900(II)/900(VIII)/850(V) MHz

That includes the 3G :850/1900 MHz that Koodo uses,  SO it should work on Koodo 3G

[b]Although I see conflicting info on line,  so you may be correct and it only supports WCDMA 900/2100MHz   which will not work on Koodo
[b]Sorry :(
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

And when I read on the screen that there is a Koodo 4G in the Network Operators/Available Networks... what am I seeing...  the phone's ROM or the SIM card?

It never sees a Koodo 3G anywhere though..
Userlevel 5
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

You would be seeing what Network Operators are available in your area.
That does not mean your phone is compatable with all of the available Networks.

But you can try and connect to it an see what happens.
Userlevel 5
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

Oh,  I see in your earlier post that it would not connect to 4G.

So it looks like the Leagoo will only connect to 2g ,  and Koodo does not have 2G.
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

And if I try with Telus instead, will it see my Koodo plan and accept it?
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

And if I try with Telus instead, will it see my Koodo plan and accept it?
Userlevel 5
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

Telus and Koodo use exactly the same Network frequencies.
and No Telus would not see you Koodo plan.
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

OK...  Seems I'll have to stick with my original Samsung, or see if someone uses 4G LTE 1800/2100  in the Montreal area.

Thank you all for your help!!  §:c)
Michel Beauchamp wrote:

You can assure me that this will not affect my plan in any way?

OK...  Seems I'll have to stick with my original Samsung, or see if someone uses 4G LTE 1800/2100  in the Montreal area.

Thank you all for your help!!  §:c)
Does Koodo use two frequencies all the time to operate?

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