Koodo Community

Community

Solved

Glitchy phone


Userlevel 1
What is the process for getting my 3 month old phone fixed? It turns off by itself and won't turn on until battery removed and put back in sometimes. MAJOR HASSLE.. no physical or water damage. Samsung S5 Neo. When it does work, people have a hard time hearing me.

6 replies

Userlevel 7
Badge +4
Hello Helena,

You would have to bring it to a Koodo store so they can send it for repair.
Userlevel 7
Badge +4
Here is the link for all the info you need depending on your exact situation : http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-warranty-and-repair-policy
Userlevel 1
Goran wrote:

Here is the link for all the info you need depending on your exact situation : http://help.koo...

Got it! Thanks!
Userlevel 1
Thanks for the heads up Robert.. the issue is, i'm from a small town and bought this through a Wireless general vendor at Walmart. The nearest Koodo store is 165 KMs away. Any other ideas?
Userlevel 7
Badge +4
Helene Eva Godbout wrote:

Thanks for the heads up Robert.. the issue is, i'm from a small town and bought this through a Wi...

Have a look at Goran's link. It explains the process for your instance.
Userlevel 1
Helene Eva Godbout wrote:

Thanks for the heads up Robert.. the issue is, i'm from a small town and bought this through a Wi...

Saw that 🙂 I'll be making calls tomorrow. Thanks for the quick answers guys!

Reply