Koodo Community

getting replacement phone on protection plan

  • 20 April 2021
  • 2 replies

I have a Galaxy Note 9 and looking to send it back on the replacement  protection plan. Just wondering what other have recieved as a replacement since the Note 9 is outdated, would they replace it with a less quality phone?

2 replies

Userlevel 7
Badge +4

It’s supposed to be equivalent, but you never know. Considering that the Note is a more unique phone, I doubt that you’d get anything older than another Note 9.

Userlevel 7
Badge +4

They give you equivalent or better. I’ve seen people leave with phones of one or two model years newer because they didn’t have theirs in stock.

If you give them a call, they can let you know what device you’ll be receiving.