Koodo Community

Galaxy s6 has no service

My samsung galaxy s6 lately has been saying "Emergency call only" It's been doing this for about 2 days now. I bought a new sim card and that did not work. I got service randomly again, and after a few hours it says "unregistered sim" when I registered it already.

3 replies

Userlevel 7
Badge +4
Do you have a case on it? If you have a metal framed case they are known to kill the reception on the S6 pretty bad. Does it lose reception everywhere or only in certain areas? Did you purchase it from Koodo or elsewhere?
Userlevel 5
Since it sounds like you are getting random service with your phone, I would suggest calling technical support - they should be able to help, including submitting a trouble ticket for the problem if need be. Paul has some good questions that tech support will also ask (just so you know), and they will probably have you do things that you have already done - please bear with them, as they have a checklist of things for each problem before they can submit a trouble ticket. One of the things would be pulling the battery and SIM card or putting the phone in airplane mode so call them from another line please - the number is 1-866-995-6636 (or *611 if it is another Koodo phone)
Userlevel 7
Badge +4
First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device. Didn't work? Check and be sure you're not in Airplane or Flight Mode. Still not working? Navigate to your settings and mobile network settings. Be sure that: Network Selection is set to Automatic USE 2G Only or USE GSM ONLY isn't selected Network type typically should be "GSM\WCDMA PREFERRED" Still not working? Change NETWORK SELECTION to Manual The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free. You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday - Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm