Koodo Community

galaxy s5 turns off randomly

  • 19 September 2014
  • 3 replies

I will put the phone down after using the phone, yen next time I grab it it's off.... just got the phone 2 weeks ago. Can anyone shed light on why it turns off?

3 replies

Userlevel 7
Badge +4
If you have it in a case, are you sure its seated right? Is the battery fully inserted? Maybe fold a small piece of paper and place it on top of the battery before you close the battery compartment. See if that helps.
Userlevel 1
May be software do a reset software by delating the progam look for reset everything should be under storge or security then re program this usely helps with kit kit clashes with old?
Userlevel 7
Badge +4
If it is within 15 days return it! http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-warranty-and-repair-policy