I was told that Android 5.0 is now available for Galaxy S5 in Canada. I check for update from the device, and I had successfully downloaded the update. Installation is where it went down south. When I first tried the update, a problem was encountered and I reported the issue through the device as recommended, with following message. Failed to update software. Try again suing PC software (Kies) or visit a Samsung service centre I search up the internet and it turns out that I was supposed to have lots of power ready before I attempt the firmware update. So i tried again, and same problem. First time I attempted the update, battery was about at 20%, second time was around at 80%. I fully charge the phone to try again, but this time I can't even download the update, as I am being told that the phone is up to latest version. I even download the kies, but no update is available.