My prepaid phone died a few months ago so I got a new phone and decided to go with a monthly plan this time. We just swapped all my information from my old prepaid phone to my new monthly phone. Same email, same phone number.
Now, when I log into Koodo online, even on the "monthly" customer site, a prepaid bill of -14.22 just keeps coming up every month. (Which is what I did pay when I was on Prepaid just to keep it active).
My question is, how come I keep getting my prepaid account on Koodos website when I'm on monthly now?