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First Bill Explanation


Hello

I just received my first bill, to my surprise there is an extra charge "PARTIAL CHARGES" , I am on the 40 plan... So I am expecting a bill of 40 Month + Tab ($15) + Taxes.

this bill is for 101.33 ,   the Partial Charges are for $ 34.67.

Do I need to call customer service or can someone look into this and advise here?

Also, I need to make sure that the data gets block when it reaches the 1G as per the plan. 

Thank you

Juan

9 replies

Userlevel 7
Badge +4
Hi Juan,

Partial charges on your first bill is a normal 
This link will explain what is going on
https://www.koodomobile.com/help/charges-explained

Make sure you download your detailed PDF ebill from self serve and see if the dates match up to when you signed up (it should).
Dennis wrote:

Hi Juan,

Partial charges on your first bill is a normal 
This link will explain what is goi...

thank you
Userlevel 7
Badge +4
Your first bill is your first full month plus the partial billing cycle for when you first join up. Don't worry you didnt get overcharged! This link will explain here: https://www.koodomobile.com/help/charges-explained You can go into your usage in self-serve, and then select notifications to ensure you have shut down at 100% enabled but it should be so by default.
thank you
The notifications are set up properly. I am not the user of this phone, can the Data be reactivate from the phone?  if so , is there another way to block it after the limit is reach?

Userlevel 7
Badge +4
Juan Cotrina wrote:

The notifications are set up properly. I am not the user of this phone, can the Data be reactivat...

Since you are on a Shock Free Data Plan, the data will stop and a text message will be sent to the phone to give the option to buy more data or use the overage rate.  If no reply is sent, the data will remain off until the next billing cycle
Juan Cotrina wrote:

The notifications are set up properly. I am not the user of this phone, can the Data be reactivat...

thank you
Userlevel 7
Badge +4
Juan Cotrina wrote:

The notifications are set up properly. I am not the user of this phone, can the Data be reactivat...

You need to double check in your selfserve on the data usage, and make sure all notifications are on and the data block was on. Not sure how it could happened, but some people reported in the forum, they got data overage without notification.
Userlevel 7
Badge +4
Juan Cotrina wrote:

The notifications are set up properly. I am not the user of this phone, can the Data be reactivat...

@Juan, your notification and pause/block is indeed properly set up. A notification was sent on the 2nd of November to remind you that the line reached 100% use of your allotted monthly data and that it was paused until the end of your bill cycle or when you purchase additional amount of data. 

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