I went to Koodo mobile at Mapleview mall on March 31st for the $0 LG G4 promo which expired that day, I did't have the proper ID with me at the time and was assured by the rep I could come back later in the week since the $0 promo was extended too April 4th. He even showed me the internal bulletin on his desktop, so I obviously believed him. I visited April 3rd with proper ID and was told the phone is now $150 and the promo expired!!!
When I called into Koodo the rep had no idea what I was talking about, I was put on hold for 10mins while he looked into the matter and came back with a "so sorry sir" excuse that all the information he has access to regarding sales & promos is pulled from current time koodomobile.com.
Really??? I find it hard to believe a major corporation like Telus/Koodo would supply their first line support team with such inadequate tools to handle a sales issue.
At least buy me dinner if your going to screw me Koodo!
Not cool and very unlike Koodo, seriously not what I was expecting based on my past experiences.