Koodo Community

Community

Solved

faulty lifeproof case


my samsung broke while being in one of those life proof cases worth 90$ suppose to protect against water dust freezing and drops and now my screen is broken and when i turn it on theres no screen i just got it in july and bought the case at koodo too is the damage covered by warranty or a faulty case??? was only dropped off a short coffee table onto carpet flooring n broke

2 replies

Userlevel 7
Badge +4
You have to go through the case manufacturer to see if you have any recourse. Otherwise warranty for the phone does not cover dropping it
Userlevel 7
Badge +4
Does the Lifeproof case offer insurance? Some do. Otherwise Koodo did not offer any insurance for damaged phones. You should also check your credit card - some offer purchase protection for products paid entirely by the card.

Reply