I called months ago to close my account,as I was no longer using it. They failed to do so. When I realized that it was still open, I tried to call in. They couldn't find my account, however I'm still being billed for it. Then the service representative disconnected his call with me and failed to call me back. So now I have to wait another half hour or more for a call back. I'm so disappointed in the customer service with this place that is now charging me over $300 for an account that hasn't been used in over a year. Its even effecting my credit rating? Can this be reported to the BBB?