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failed mms on my s4


failed mms on my s4

7 replies

Userlevel 7
Is your S4 a Koodo phone or an unlocked phone?
yes its a koodo phone

Userlevel 7
Lisa Brimacombe wrote:

yes its a koodo phone

And is your data enabled on your phone?
Lisa Brimacombe wrote:

yes its a koodo phone

yes
Userlevel 7
Badge +4
Lisa Brimacombe wrote:

yes its a koodo phone

Can you connect to the internet with your data?
Lisa Brimacombe wrote:

yes its a koodo phone

yes

Userlevel 4
Badge +4
Hello Lisa!

If you're still unable to download mms, here are some suggestions:

1) Do you have the most recent software update (5.0.1)?

2) Try making sure that Wi-fi is disabled before downloading the mms.

3) Try a power cycle (on/off).

4) Clearing the "cache partition" can help with many glitches. Here's how to do that: 

- Turn device off 
- Remove battery and reinsert battery 
- Hold down the "Home" and "Volume Up" keys 
- Press and hold the "Power button" while still holding the other keys. 
- When you see the Samsung logo, release all buttons. 
- Then press the "Volume Down" to scroll to "Wipe Cache Partition"
- Press the "Power" button to select it
- Press the "Volume down" button to highlight "Yes" and press the "Power Button" to select it. 
- The device will clear the cache. 
- Then press the "Power button" to select "Reboot system now". 
- Your device will reboot. 

Hope that helps!

Keep us posted:)

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