Eight months after buying a new phone at Koodo (LG G3), my battery started to fail, so I called the extended warranty phone number to get a replacement, because I was told at the Koodo store that I could get one under the extended warranty plan ("$129 for a two-year warranty that covers a new battery or phone").
The warranty place said that they only send new phones, not batteries, and that the Koodo store was wrong. I explained that there was nothing wrong with my phone, just the battery, but they insisted they only send "new" (refurbished) phones. After arguing for about 20 minutes, I finally relented, and they sent a "new" (refurbished) LG G3 phone the next day.
The "new" (refurbished) phone lasted a few months, and then something went wrong with it. Of course, I had to call them again, and they sent another "new" (refurbished) phone. That one lasted less than a month, so I had to get yet another "new" (refurbished) phone. And now, less than a month later, this third "new" (refurbished) phone started automatically restarting itself at least once a day. Sometimes it restarts several times a day for no reason. I'm guessing this problem is only going to get worse.
Now I'm faced with having to get a [i]fourth "new" (refurbished) phone in the space of less than six months, and all because they refused to send me a new battery the first time, forcing me to replace a perfectly good phone with three duds.
On top of that, I've spent large amounts of time complaining to both the warranty people and Koodo themselves about this system, and one of the times I complained to Koodo, the guy told me my complaints would only be heard or acknowledged if I posted them here on the community forums because they don't acknowledge telephone complaints, which I totally do not understand. Why not just pass along what I said to the supervisor? Why do I have to come here to complain? What difference does it make?
But I digress.
I'd like to know why I keep getting faulty phones as a replacement for what was a perfectly good phone that had no issues, and why they couldn't have just sent a new replacement battery the first time. FYI, the battery that came with the first "new" (refurbished) replacement phone was used, and wouldn't hold a charge much longer than the failed battery I called about in the first place, so although they send a whole new phone to "fix" the issue, it never really fixed the issue properly, so I had to buy a new battery after Koodo gave me a $60 credit towards one.
As well, I had to pay again to unlock one of my replacement phones when I went to the US. I was about to unlock the current one in preparation for a trip I'm taking in August, but I don't see the point if I just have to send it right back in to be replaced yet again.
I would like to know what will be done about this. If this third replacement phone keeps restarting itself randomly like it's been doing, then when I send it in for replacement, I will expect a brand new phone, not a refurbishment.