I recently purchased an LG X Power and the extended warranty. I broke the screen on my phone and made a claim with ESecuritel who, without any warning, sent me a G3 instead. I was not made aware that I would be sent a different phone model and to make matters worse the G3 had issues with the battery. This led to a second claim, and a second G3 which also happens to have battery issues.
Do yourself a favour and dont waste the money on the extended warranty. I have spent $120(+ taxes) on the plan and $79 (+ taxes) on the first claim, only to get a company that can't send me the came model phone I purchased nor can it send me a phone that works. With the money I wasted on this plan I could have purchased another LG X Power.
Dont waste your time or money on a terrible service.
ESecuritel says that cant provide me with an LG X Power, and I am now stuck with a crappy phone I don't want. Can Koodo help me with this issue or are they going to pass the buck onto ESecuritel and say my issue is with them?
Either way I hope I can save someone else from the headaches I am going through.