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extended warranty


Userlevel 2
I have the extended warranty on my phone. I know there is a 50 dollar fee for damages caused by yourself. Do I have to pay this 50 dollars up front or can it be added to my bill??

9 replies

Userlevel 7
It's hard to say, the contract seems to allow them to do either.

Charges. You agree to pay the amount for the Contract shown on Your Bill for wireless service each month when invoiced by Koodo on the same terms and conditions as set forth under Your Koodo service agreement. For the Paid Up Front Program, Your full twenty-four (24) month program cost will be collected by Koodo at the time of enrollment.[b] Applicable replacement costs, non-covered failure charges, shipping and restocking charges, taxes, and regulatory surcharges and assessments, if any, may be added to Your Bill or, at Our sole discretion, collected from You prior to providing Replacement Equipment.

Userlevel 6
Hey Alison! When it comes to the extended warranty, you must pay the funds directly to our service center with your credit card -> the charge cannot be added on your Koodo bill. Just to clarify, the fee is $79 for physical damage.  More info can be found here -> https://extendedwarranty.koodomobile.com/ . Hope this helps 🙂!
Userlevel 7
Melissa wrote:

Hey Alison! When it comes to the extended warranty, you must pay the funds directly to our s...

Doesn't that cost depend on when the person signed up for protection?
Userlevel 6
Melissa wrote:

Hey Alison! When it comes to the extended warranty, you must pay the funds directly to our s...

You're right Chad, thanks for pointing that out 🙂.  To clarify, if you signed up for the extended warranty (before January 17th) it's $49; however, if you signed up for the Koodo Protection plan (as of January 17th) it's $79 for physical damage.
Melissa wrote:

Hey Alison! When it comes to the extended warranty, you must pay the funds directly to our s...

January 17th 2016? Also any link to the extended warranty page seems to time out therefore I am unable to read what is fully covered and how it works.
Userlevel 6
Melissa wrote:

Hey Alison! When it comes to the extended warranty, you must pay the funds directly to our s...

Hey Scott! We're currently working on getting the link back up and will be up shortly.  Anything specific we can help you out with meanwhile?
Melissa wrote:

Hey Alison! When it comes to the extended warranty, you must pay the funds directly to our s...

I just cracked my screen last night and am going to get it fixed, Just wanted to make sure I had everything I need before I call so I can expedite the process. I found my agreement but there is no contact number for a claim but I'm sure I can find it somewhere on the site.
Userlevel 6
Melissa wrote:

Hey Alison! When it comes to the extended warranty, you must pay the funds directly to our s...

You can contact eSecuritel at 1-844-574-1839. As long as you have your account information handy (such as phone number, address on Koodo account..) you'll be good to go.  Also make sure you have a credit card with you to. 
Melissa wrote:

Hey Alison! When it comes to the extended warranty, you must pay the funds directly to our s...

All taken care of, only thing I didn't have was the E Sercuritel number but got that from a Koodo rep. Thanks for the help.

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