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Existing Customer Activating a New Phone


Userlevel 1
Hello. I am an existing Koodoo Prepaid customer. I recently purchased a newer, unlocked phone that fortunately uses the same size SIM card as my old phone. When I decide to start using my new phone I will use my current Koodo Prepaid SIM Card. Once inserted, I assume I will have to activate the new phone. Is there some way I can go into my current account to update the IMEI number? Or do I have to go into the "Activate a New Phone" tab and complete those steps again? I don't want to do anything that will cancel my current SIM Card. Any advice is appreciated. Thanks in advance.
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Best answer by Mathieu 11 September 2016, 15:45

Hi flyersfan,

You can simply pop in the SIM card to your new phone, you don't need to make any changes. It will just work right away.

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Userlevel 7
Hi flyersfan,

You can simply pop in the SIM card to your new phone, you don't need to make any changes. It will just work right away.

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