Koodo Community

Email issue

  • 22 June 2016
  • 4 replies

In order to retrieve my emails when the program is updating, I constantly have to restart my phone before the update ocurrs and my new emails appear. I would like to resolve this issue. Please advise.

4 replies

Userlevel 7
Hi Sandra,

Why don't you just let the update finalize it's installation? Shutting down your phone in the middle of updates might not be the best thing to do either...
I have tried waiting and it never does update. As soon as I restart the emails download immediately. I believe it is an LG issue or perhaps a "settings" issue.
Userlevel 7
Badge +4
You could try force stopping the app, or reinstalling it.
Userlevel 4
Badge +4
Hi Sandra! Did you try Goran's suggestion? If so, are you still having issues with the update? Thanks for letting us know :)