Phone: Alcatel One Touch Pop Icon (7040T).
Koodo Plan: 500mb/500 min
O/S: Android 4.2.2
Problem: Whether using the built in 'Email' app., 'Gmail' app., or 'Outlook' app., sometimes it takes upwards of 45 minutes from the sent time, for my phone to receive the email.
Mode: Either Wi-fi or Data will replicate the problem.
Apps used: Email (built-in), Gmail,Outlook.
I have done the following, none of which have solved the problem:
(1) Uninstall & reinstall the mail apps.
(2) Replace & remove battery, reboot phone
(3)Turn off phone, Up Volume + Power button - scroll to Wipe cache, Reboot
(4) Turn off phone, Up Volume + Power button - scroll to Factory reset, Reboot, reinstall all apps.
This is not acceptable as a form of communication.
Please don't tell me to make a phone call if I want reliabliity. If that were the case, none of us would have purchased expensive so called smart phones.
Question to Koodo Employee: Do Koodo customers receive lower priority than Telus customers, when it comes to receiving emails?
Any other suggestions?