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Double Texts


When I send a text message to my husband (who is also with koodo) 8 out of 10 times my text comes through twice. It doesn't do this with anyone else. Any suggestions on to stop or fix this ?

5 replies

Userlevel 7
Badge +4
What phone do you have? What phone does your husband have?
I have a nexus 4 and he has a Samsung galaxy s4
Userlevel 3
Hey Nicole, Thanks for the info. Your best bet is to give our tech department a call and they'll be able to troubleshoot your phone. To do so, please call from a landline/other phone in order to have your mobile handy. Thank you 🙂. ________________________ If you see a good answer, give it a star.
Userlevel 4
Khaleila wrote:

Hey Nicole, Thanks for the info. Your best bet is to give our tech department a call and they...

Is there a solution for this we can try on our own instead of calling in?
Userlevel 7
Badge +4
Khaleila wrote:

Hey Nicole, Thanks for the info. Your best bet is to give our tech department a call and they...

You can do an hard-reset but this will erase all the things on your phone, The call is free. Go ahead, maybe they'll be able to help you without resetting your phone.

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