Two years i was a customer and i had to cancel my service because of data charges. I use wifi for internet and only turn on packet data to send pictures which is the ONLY way to send or receive them with the galaxy ace. Unlimited pictures and messaging was supposed to be included in my plan yet anytime i sent pictures i was charged 5.00. So i cancelled. The customer service i have received over the past couple of years has been horrible. 150 dollar tab in that time and i still owe 22.00. After i called and cancelled, koodo had the nerve to tack on an additional 5.00 data charge and i hadn't even used the phone as i had already gotten a new phone with telus. The lady i had spoke to told me the previous data charge would be removed and not only was it not removed but there was a new one. I absolutely despise this company. I will never go with you guys again and i will be more than happy to tell all my friends how much you rip people off. GOODBYE KOODO!!!