Over a year ago, a phone (Galaxy Note 2) that I was very happy with suddenly didn't turn on anymore. I assumed it was a battery issue, so I went to the kiosk nearby and asked for help. They informed me that there was nothing they could do since they didn't stock those phones anymore and had no access to the battery. I was then instructed that since my tab for the phone was paid off that I could get a new phone. After discussing the parts of the Note 2 that I liked, and my needs, they recommended a Moto G. which would be in the exact same price range. I agreed to switch phones and start my tab over. The phone does not fit my needs at all and is in no way similar to the Note 2, but I didn't realize it fast enough.
Within a week the new phone no longer worked properly. The screen is half blurry, and sometimes activates itself (meaning if texting, it would add letters I did not press, or if playing games it would activate buttons I was nowhere near). I was told of a return policy, but I had exceeded the allowable text messages, so I just dealt with it. Honestly, I'm not the type of customer that complains or calls in too often. I understand the business. So I skipped seeking help for something like this since after the last issue I had with my phone and getting no help, I assumed this would be no different. I just dealt with it.
Then I found a battery for the Note 2 and decided to test it, and VOILA the Note 2 worked again. I put the Moto G aside as a backup, and even though I was paying a tab for a phone I wasn't happy with, I had service and knew it was too late to correct.
But now, by Note 2 is shutting down, and not charging as well as it should. I've needed to bring the Moto G back out, and I'm frustrated all over again with the lack of space, glitchy screen, and how it's nowhere near what I expected when told by the kiosk rep that it was comparable to what I had.
I'm looking into other options, but in the end I still have to finish paying for a phone I was wrongly recommended by Koodo staff. It's very frustrating because I've been with Koodo for over a decade I believe, across 3 provinces, and no issues whatsoever with service. But this Moto G is just awful, and I feel stuck with a product I never wanted.