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Disappearing email

B
The emails in my inbox disappear when the phone comes out of sleep mode. This only happens periodically. My phone is a Samsung Galaxy 7 and my service provider is EASTLINK. CA. I have reviewed all the settings and I cannot find the problem. Help!
John

8 replies

Dinh
Userlevel 7
Badge +4
I think you could try to fix the issue by following the link here https://www.techrepublic.com/article/pro-tip-keep-email-from-disappearing-on-your-android-device/
A Koodo customer, opinions are my own.
D
Userlevel 7
Badge +4
Are you saying you have an Eastlink email or that you are using Eastlink as your cellphone service provider?
Mobile Masters are not Koodo Employees. Our opinions are our own.
B
I have a Samsung Galaxy S7 phone using Koodo as my service provider and my email account is with Eastlink.ca
D
Userlevel 7
Badge +4
Bankerboy wrote:

I have a Samsung Galaxy S7 phone using Koodo as my service provider and my email account is with Eastlink.ca


Did you try the POP vs IMAP that was posted above?
Mobile Masters are not Koodo Employees. Our opinions are our own.
B
Yes but it didn't solve the problem. Had some help today from a computer science person. Turned off sync and hope this will help.
Allan M
Userlevel 7
Badge +4
If you turn off sync then you're not going to recieve emails anymore. Sync is what brings your emails to your phone.
A
What email client on your phone are you using?
B
MAli, but problem has been resolved. Thanks for your help

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