Koodo Community

Community

Solved

Data problems- I have 1 GB of data each month and today it reset but it reset my data already half used but I haven't touched it??


6 replies

Userlevel 7
Is this your first month with koodo or did you change your plan in the last 30 days?
Userlevel 7
Chad Burr wrote:

Is this your first month with koodo or did you change your plan in the last 30 days?

I know where you're going with this but data isn't prorated chad. Either way, in any situation, she would have her full usage.
Userlevel 7
Chad Burr wrote:

Is this your first month with koodo or did you change your plan in the last 30 days?

And since it's not prorated out wouldn't reset right? That's where I was going
Userlevel 7
Badge +4
What does the detailed data usage say on self serve?
No I've been on this plan for awhile
Userlevel 7
faith standingalone wrote:

No I've been on this plan for awhile

It's best to call customer service at *611 from your koodo phone and ask them how the data is being used. You may of accidently tethered, maybe downloaded automatic update(s) you didn't intend to depending on your phones settings. There could be a whole list of reasons.

Reply