Koodo Community

Community

Solved

data overage by child


My child managed to turn the wifi off, and managed to rack up $46 in data charges in about 30 minutes. He ignored the texts sent by Koodo warning about usage (bc he's 7 and doesn't read the messages) Any way of getting out of paying the extra charge?

14 replies

Userlevel 7
Badge +4
Ayay, I'm afraid not, Lynn, as the account holder the parent is responsible I'm afraid. Are you on a shock free plan for him?
Userlevel 7
Badge +4
Hello, if the messages were ignored even by a 7 year old chances are they won't be able to reimburse you. Best bet is to watch more carefully when someone is using the phone( not being rude at all). You can always try by messaging Koodo on Facebook but chances are they won't be able to help much.
He was using my phone, but doesn't read the texts (because they aren't for him). 
Userlevel 7
Badge +4
Something isnt right here...Koodo sends warning messages saying your data is X% used. Then they cut off your data. If your kid doesn't know how to read then i assume he wouldnt have been able to type "Y" to unlock the data and keep using it so you shouldnt jave any extra charges. This is assuming you are on a shock free plan.
Sure send the child packing (you wish), pay the charges and do not allow him money or any treats for a few months to teach (him or her) a lesson!  ALSO PUT THE PHONE OUT OF REACH!

How do I know if I'm on a shock-free plan? (honestly not savvy with phones/tech). The messages came at 7:25, 7:37 and 8:03, saying he'd used 90% of the data, then 10$ over, then 25$ over.  He never typed anything in response.
Userlevel 7
Badge +4
Lynn Bowser wrote:

How do I know if I'm on a shock-free plan? (honestly not savvy with phones/tech). The messages ca...

You can check if you are on a shock free plan or not through self serve.
Log into self serve > View usage > Change Data usage alert.  If you see it 100% there, then you have a shock free.

You also should change your phone setting if you allow him (7yr old) to use your phone. Turn off data and turn it on when you need it. 
Userlevel 7
Lynn Bowser wrote:

How do I know if I'm on a shock-free plan? (honestly not savvy with phones/tech). The messages ca...

Most plans that include SFD also show that in the plan details if they have SFD on the plan..
Userlevel 7
Badge +4
Lynn Bowser wrote:

How do I know if I'm on a shock-free plan? (honestly not savvy with phones/tech). The messages ca...

Sounds like the OP is on one of the older plans that stop at $50 of overage., rather than one of the new Shock Free Data plans. Lynn, you may want to review your plan and switch to a newer one to prevent overages in the future.
Lynn Bowser wrote:

How do I know if I'm on a shock-free plan? (honestly not savvy with phones/tech). The messages ca...

My kid just racked up $65 in overages and I thought I was on a shock free plan.
Userlevel 7
Badge +4
Lynn Bowser wrote:

How do I know if I'm on a shock-free plan? (honestly not savvy with phones/tech). The messages ca...

You could be on a shock-free plan. If your child responded 'Yes' to the text sent to your phone, the data would continue to be available to the device.
Lynn Bowser wrote:

How do I know if I'm on a shock-free plan? (honestly not savvy with phones/tech). The messages ca...

he says he isn't getting the texts and not replying, how do I know if those texts are actually getting to him, its his phone on a shared plan with mine.
Userlevel 7
Badge +4
Lynn Bowser wrote:

How do I know if I'm on a shock-free plan? (honestly not savvy with phones/tech). The messages ca...

You could check the phone, check on self serve if the message notifications are turned on or send Koodo a message via facebook and they can check to see if the text was sent.
Userlevel 7
Badge +4
Lynn Bowser wrote:

How do I know if I'm on a shock-free plan? (honestly not savvy with phones/tech). The messages ca...

 its his phone on a shared plan with mine.

Koodo has no shared plans. They allow you to assemble a number of plans into a single payment / management account, but each plan is entirely on its own for minutes, texts and data.

You can review all the plans in the Self-serve section of the website. Even if you did not have a shock-free data plan on that line, it should have stopped at $50 in overages.

Reply