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Question

Data connection not possible on LG


Hello, I am not able to access the data network on my LG phone, I've tried restarting, I've re-entered all the apn information, I have even done a factory reset and despite backing up my phone, lost all my contacts....needless to say I'm stumped. I have a prepaid account with plenty of data remaining. How do I fix this??

14 replies

Userlevel 7
Hi Lisa,

Are you sure your baseplan is active?
Yes, it is active until June 3
I have same problem too.
Userlevel 7
Badge +4
Which LG phone do you have? Can you post screenshots of your APN settings?
I have an LG K7 , here are my apn settings

Userlevel 7
Badge +4
I have an LG K7 , here are my apn settings [img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/at...APN type should be: default, MMS

Check the rest of your settings...
Especially MMSC as yours is wrong

You should check them against the correct settings

APN: sp.koodo.com
Proxy server: 74.49.0.18
Port: 80
Username:
Password:
Server:
MMSC: http ://aliasredirect.net/proxy/koodo/mmsc
Proxy server: 74.49.0.18
Port: 80
MCC : 302
MNC : 220
APN type : default, mms Redo your settings, save them, and make sure your APN is selected . Then restart your device.
I have an LG K7 , here are my apn settings [img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/at...Still nothing unfortunately, changed the apn, saved and restarted phone.
Userlevel 7
Badge +4
I have an LG K7 , here are my apn settings [img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/at...Check settings> data usage and make sure mobile data is turned on

Make sure you don't have a data limit set on your phone.

Did you make sure the Koodo.sp APN was selected?

If there's more than one APN listed, try to delete all but the koodo.sp apn
I have an LG K7 , here are my apn settings [img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/at...Mobile data is on, no limit set, there is only one APN and it is koodo.sp and it is selected. I took my phone into koodo this morning and they verified all my settings. 
Userlevel 7
Badge +4
I have an LG K7 , here are my apn settings [img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/at...Are you able to text and make phone calls?
Userlevel 7
Badge +4
I have an LG K7 , here are my apn settings [img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/at...Where did you buy your phone?
I have an LG K7 , here are my apn settings [img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/at...I am able to make phone calls, and standard texts. It is from Best Buy, I've had it for 6 months and it previously worked fine. 
I have an LG K7 , here are my apn settings [img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/at...Try this, insert other friend sim card and should be your carrier send you a apn setting by text accept all and should you able to get i ternet. Then insert your sim. I did same and its work now.

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