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DATA CHARGES


How the heck do I contact someone at Koodo to argue data charges?  I had data blocked when I signed up.

18 replies

Userlevel 7
Badge +4
How did you have data blocked, did Koodo block it?
Userlevel 7
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When you log into self serve, under add-ons, do you see data block added to your account?
Userlevel 5
Hi Michel, I've looked at your account and the service agreement when you signed with us and there is no data block on your account.  If you still want data block, you can log into Self Serve to add it.
Userlevel 7
Badge +4
@ Michel There is no data block on your account. That's a monthly feature for $2 if you want us to completely shut off data on your account. However, you can easily turn off data on your phone settings yourself. It looks like data was used on at least 2 separate occasions on the 28th and the 30th of December. 
I noticed today, after your email notification, that data was turned on.  I did NOT turn it on and nobody has access to my phone, so why was it turned on when it has been off for two years since I've been with you?
Userlevel 7
Badge +4
Michel Charette wrote:

I noticed today, after your email notification, that data was turned on.  I did NOT turn it ...

We have no remote control to your phone. We can't change the settings on them. The notification for data use was sent Dec 30th.  There was never a data block on your phone, this just seems like the first time it was used. You could look at your phone and see what may have used it. 
Michel Charette wrote:

I noticed today, after your email notification, that data was turned on.  I did NOT turn it ...

Something is definitely wrong here!  I DO NOT USE DATA at all at any time.  I just received a message on my phone that says that my attempt to shut of data was not successful.  I checked and it is turned OFF??????  I am getting very cheeses off now.
Userlevel 7
Badge +4
Michel Charette wrote:

I noticed today, after your email notification, that data was turned on.  I did NOT turn it ...

Well ifyou checked and it is off then it's likely a glitch of some sort that message you got. Was it a text from Koodo ?
Michel Charette wrote:

I noticed today, after your email notification, that data was turned on.  I did NOT turn it ...

I thought that it was a bonafide address.  I've since erased it.  I did, however, verify my usage and it is up to 15$ now?  There is a glitch somewhere!
Can you tell me the date that I started with Koodo?

Michel Charette wrote:

I noticed today, after your email notification, that data was turned on.  I did NOT turn it ...

My usage was at 85 a few minutes ago.  Now it is at 96 and I have not used DATA!

Userlevel 7
Badge +4
Michel Charette wrote:

I noticed today, after your email notification, that data was turned on.  I did NOT turn it ...

December 2014. Michel, remember this is a public forum. Most people here are customers like you. Only ones where you see 'employee' have access to your account. Best to contact us via Facebook private message for greater account details.  
Michel Charette wrote:

I noticed today, after your email notification, that data was turned on.  I did NOT turn it ...

Do you have a phone number, or lacking that an email address?

Userlevel 7
Badge +4
Michel Charette wrote:

I noticed today, after your email notification, that data was turned on.  I did NOT turn it ...

No email. You can dial 611 from your phone. Just a heads up that wait time is likely long (up to 30-40 mint) right now. Facebook is easy and convenient. 

Something on your phone must be using data on your background. Maybe an app you opened accidentally. Yo can shut the data off on your phone under settings Michel. That is a good option. 
Michel Charette wrote:

I noticed today, after your email notification, that data was turned on.  I did NOT turn it ...

What is the facebook address or name.  Also, I verified the time of usage.  On Dec 28 at 5:47, I boarded a plane from Nanaimo to Ottawa and put my phone on "airplane mode".  On Dec 30 at 8:42 is about the time that I remembered to turn off "airplane mode".  Tha is what I am being charged for.
Userlevel 7
Badge +4
Michel Charette wrote:

I noticed today, after your email notification, that data was turned on.  I did NOT turn it ...

It's likely then that your phone defaulted to data on when you shut off aorplane mode. To confirm when you checked if your data was on, was it on an d you turned it off, or was it off when you looked?
Userlevel 7
Badge +4
Michel Charette wrote:

I noticed today, after your email notification, that data was turned on.  I did NOT turn it ...

"What is the facebook address or name."

You can simply click on the 'f' at the bottom of the page or go to Facebook.com/koodo

I had the same thing happen. The rep set up the account and confirmed that there was no data. I asked about what would happen if the data was on his phone and she confirmed that Koodo would block data to the phone based on the plan I had chosen for my son even if the data was turned on. Now I have an overage charge for data when it wasn't supposed to even be allowed at all. Seems the rep was not privy to the additional surcharge to block data completely.
Userlevel 6
There is a $2 add on that the rep at the store can add to block all data charges.  The only thing you'll be able to do with your data turned on is send picture messages, and you will not be charged for those.  Your phone itself will still count that as data being used, but Koodo will not charge you for that data.
EDIT - just because you have no data included in your plan, you still have Pay Per Use data, and that is where the overage comes from.  If you do not want to use PPU data, get the $2 Data Block Add-on

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