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hi i have a data question my i have 100 mb but i can never get it to work i just got a new phone a samsung 5 neno if some one could help me that would be great cause ive tryed just about everything

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Userlevel 7
Badge +4
It would help if we knew what you have tried, so we don't spend time making suggestions you have already tried.
well ive tryed like turning data on and off and the access  point  for koodo 
Userlevel 7
Badge +4
Stephanie Armstrong wrote:

well ive tryed like turning data on and off and the access  point  for koodo 

Did you ever have a data block applied to your account?
Stephanie Armstrong wrote:

well ive tryed like turning data on and off and the access  point  for koodo 

:/ i dont think so how would i know
Userlevel 7
Stephanie Armstrong wrote:

well ive tryed like turning data on and off and the access  point  for koodo 

Log into self serve and check your add ons

If you have a data block, it will be listed there
Stephanie Armstrong wrote:

well ive tryed like turning data on and off and the access  point  for koodo 

yep that was it thanks

Userlevel 7
Badge +4
Stephanie Armstrong wrote:

well ive tryed like turning data on and off and the access  point  for koodo 

YAY!! 

Reboot your phone. Sometimes it needs to reconnect to the system for it to work. I had to do the same thing when i changed my plan
Marc Dumoulin wrote:

Reboot your phone. Sometimes it needs to reconnect to the system for it to work. I had to do the ...

so the classic on and off again?

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