About a Month back I took my phone out of my fathers name, and put the account into my name. While this account was in my father's name I was receiving paper bill statements in the mail.
Since changing the account into my name, I have not received a paper bill, even though the customer service agent assured me I would.
When I decided to look into the usage and billing date on my self serve app I came across a list of permissions that was just absurd. While I can understand, maybe, the phone call permission to gauge usage.. thats still a bit of a stretch. The other permissions are invasive.
So, much to my amusement, when you deny all of these permissions it bricks the app, so i had to uninstall, redownload and allow these permissions in order to pay my bill.
I am not enthused.
But then, to go through the process half a dozen timesto only get shown a bad gateway error on the billing step...
Look, I've been with koodo for years, but this last month has been just sour.
I cant even talk to customer service agents because of the Hour+ Wait time.
I would like my paper statements again, because theres no way im keeping this self serve app that doesnt work.