Koodo Community

Community

Solved

customer service removed my comment


Userlevel 1
Removing my comment because i said something totally taken as racist which i wasnt trying to say it obvisley came across as to a another person sorry ...and i am wondering why does customer service tell me today the phones in the store are all refurbished or used ....but the ones on the webpage are brand new ??? And yes when i am on the phone i would like if the person on the other end spoke better english also the other recent time i had spoke to them they said votes were abodut which phone was gonna come with highest votes....who cares to share there thoughts?

6 replies

Userlevel 7
Badge +4
I haven't the faintest idea what you are trying to tell us... Slow down, take a deep breath and tell us calmly what is on your mind, Alice.
Userlevel 1
Why are customer service agents telling lies ? And saying things like if everyone votes then we get the galaxy s6 if htc is low on facebook we dont get it ....#2 telling me the phones are used in stores and refurbished?? Please share experiences ...hope that makes more sense
Userlevel 6
elvira wrote:

Why are customer service agents telling lies ? And saying things like if everyone votes then we g...

Take another deep breath....... 🙂 you probably misunderstood things. There is no phone company in Canada that only sells used phones. 99.9% of the phones in their stores are new phones. If anything their problem is they don't have enough refurbished phones. Just look at their website. As far as expecting English speaking reps, well, Alice I hate to point it out, but i think you could equally benefit from an upgrade on your grammar. 🙂 In any case just relax, life is good.......
Userlevel 1
elvira wrote:

Why are customer service agents telling lies ? And saying things like if everyone votes then we g...

Im typing on my cell and actually i know what i heard ...
Userlevel 7
elvira wrote:

Why are customer service agents telling lies ? And saying things like if everyone votes then we g...

Alice, the rep didn't know what he was talking. I dont' care what you actually heard. This wouldn't be the first time a rep has given incorrect information. You telling us that you heard it isn't going to do anything. It's not true. That rep is paid minimum wage and doesn't know anythign about the topics you actually ask. It's people like you who make the reps nervous because you always EXPECT an answer and they end up making up wrong information. Stop asking reps for information that YOU KNOW they can't give you, or don't know. Cell phone companies, and Koodo specially does not sell used phones as new. You have been told THREE times now that what the rep said was not true (I'm the third). We aren't going to keep repeating ourselves. Your comment very well deserved to be removed. Watch what you say to and about others.
Userlevel 7
Badge +4
Ahhh yes I understand you a bit better now. First, it is true that if enough people want a certain model, Koodo will carry it. In fact they just announced the HTC M9 and Galaxy S6, based on what people wanted. As for selling refurbished phones in stores, some are and they sell for a lower price. All other phones are brand new... Maybe you misunderstood what was said by the agent?

Reply