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customer service best solution


Called customer service because my phone not working property and still within warranty. I didn't really understand the rep, not clear when talking. I kept hearing best solution, the best solution for you. Today, I got an empty box to sent in my phone and get a replacement. Called back and realized the best solution was to borrow a phone from friends while I get a replacement phone. After years of being a customer , the purposed solution to borrow phone from friends. If that's not stupid , not sure what is. Is this standard practice from other carriers?

10 replies

Userlevel 5
Hey Hossein,

Thanks for reaching out to us! Have you tried to visit a Koodo store nearby (http://koo.do/kdostore) ? Loaning a phone while yours is getting repaired is possible but only at a Koodo Store.

Keep us posted!
Yes, to two of them infact, no loaner phone, I have to deal with customer service. Anyway, i went to fido today, I can get exactly the same plan as I have with koodo with $2 more a month and I can get LG G3 phone at zero cost. This seems a much better solution than getting a phone from friends. Thanks
Userlevel 7
Badge +4
Hossein Akbari wrote:

Yes, to two of them infact, no loaner phone, I have to deal with customer service. Anyway, i w...

Just to clarify, this was an actual koodo kiosk and not a retail partner like best buy or Walmart, right?
Hossein Akbari wrote:

Yes, to two of them infact, no loaner phone, I have to deal with customer service. Anyway, i w...

Yes, that's correct. Koodo at Eaton center , loaner phone is only for repair not exchange
Userlevel 7
Badge +4
Hossein Akbari wrote:

Yes, to two of them infact, no loaner phone, I have to deal with customer service. Anyway, i w...

Ah, the truth comes out. They did offer to repair your phone and provide you with a loaner while they did so. You insisted on a replacement.
Hossein Akbari wrote:

Yes, to two of them infact, no loaner phone, I have to deal with customer service. Anyway, i w...

Nope, and if you can't read you shouldn't be commenting then.
Userlevel 5
Hossein Akbari wrote:

Yes, to two of them infact, no loaner phone, I have to deal with customer service. Anyway, i w...

Are you saying that, someone at Koodo, told you to borrow a friends phone, while Koodo sends your phone out for warantee work???
Userlevel 7
Badge +4
Hossein Akbari wrote:

Yes, to two of them infact, no loaner phone, I have to deal with customer service. Anyway, i w...

Hossein, the LG G3 is $0 on the Tab with us. The current plan you have with us I don't see offered by Fido on their website. No 1GB plan in Quebec. You would have to downgrade to take a plan for 750MB, which cost $8 more with them than what we have with us. Alternately their 2GB plan at $65 which is $50 with us if you take no tab. I will follow up with the Eaton center call to see why their loaner supply was not adequate as per your description. Please accept our apology!  
Userlevel 5
Hossein Akbari wrote:

Yes, to two of them infact, no loaner phone, I have to deal with customer service. Anyway, i w...

If I read your 1st post correctly, you were getting a replacement phone, not repair.
And No, none of the carriers send you a loaner phone when you are getting a replacement,   You send in your old phone and they will send you the replacement.

Some of the carriers will send you a replacement right away and trust that the customer will send the damaged phone back, but that doesn't always happen.

Userlevel 7
Badge +4
Hossein Akbari wrote:

Yes, to two of them infact, no loaner phone, I have to deal with customer service. Anyway, i w...

Spence, I wish I can give you more than one star 😉

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