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why does my account show $15.00 (as of 30 April 2016) only...when I purchased a top-up amount of $25.00 (effective 30 April 2016)?
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Best answer by BobTheElectrician 30 April 2016, 19:43

Log into self-serve. In the [b]Overview tab, just under [b]TOP-UP there is a link for [b]View Transaction History. Check that out for the last 90 days. Does it make sense?

If your plan is not expiring in the next few days, I would wait a day or so before calling customer service. It sometimes takes a day or so for transactions to get posted, especially when using on-line banking and debit cards.

In any event, we have no access to customer accounts here. If there is a SNAFU, you will have to call *611.

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Log into self-serve. In the [b]Overview tab, just under [b]TOP-UP there is a link for [b]View Transaction History. Check that out for the last 90 days. Does it make sense?

If your plan is not expiring in the next few days, I would wait a day or so before calling customer service. It sometimes takes a day or so for transactions to get posted, especially when using on-line banking and debit cards.

In any event, we have no access to customer accounts here. If there is a SNAFU, you will have to call *611.

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