Koodo Community

Community

Solved

Credit Check won't except my provincial id


Hey I wanted to become a customer at Koodo but we refused me to do credit check because I want to use my Health card in Quebec which is an official provincial ID with my SIN card because I don't have a passport and drivers license when you said on the website provincial ID with photo require so why at store always refuse me Very frustrating

3 replies

Userlevel 7
Hi GT, Helth cards are not accepted as forms of identification. What Koodo means by provincial ID is an Identification card issued by the government, such as the one ontario has, you can see here: https://www.ontario.ca/page/ontario-p... However, from what I saw Quebec does not offer this. You can take a look at all acceptable forms of identification here: http://help.koodomobile.com/getting-s...
Went to BestBuy Kingston today to sign up my (adult) daughter who doesn't drive. The rep said that her Canadian passport was NOT accepted by Koodo as the second piece of ID. Tried to steer us to Fido. We left empty-handed, but I see at the above link that it is, in fact, acceptable (in addition to SIN card etc.).
Userlevel 6
That might be Best Buy's policy then, to not accept the Canadian Passport, because I've heard them say that before

Reply