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Crack in S4 inlay


Your sales associate Taylor at the Cornwall location said that this never happens: http://www.sammobile.com/2013/05/09/broken-corner-around-the-display-of-the-galaxy-s4 . He had the audacity to accuse me of dropping my brand new phone (Samsung Galaxy S4) which I had purchased an hour prior when i showed him the crack on my phone.

6 replies

Userlevel 6
Well, it seems like a rare occasion so I can't really blame the sales rep not being aware. Did you actually show them the link you posted here? That said Samsung is the one that manufactured the phone, one would think a call to their customer service would result in sending you a brand new phone.
Userlevel 7
Badge +4
Is yours a crack in the actual glass or is it exactly like that shown in the link you posted? Could you post a picture of the damage so we can see exactly what your issue is? Thanks
Userlevel 7
The rep did nothing wrong in assuming what normally happens. Do you not realize how many stories reps must go through from customers who try and get warranty work done on phones they damaged themselves? It's a lot.
Userlevel 7
Badge +4
Ahmad wrote:

The rep did nothing wrong in assuming what normally happens. Do you not realize how many stories ...

Completely agree with Ahmad it's usually easy to tell if it is indeed a defect or damage if you've been around mobile devices alot.
Userlevel 5
Ahmad wrote:

The rep did nothing wrong in assuming what normally happens. Do you not realize how many stories ...

a phone also doesnt need to be dropped in order to get a crack on the screen, it could be due to pressure of it being in your pocket and as you sit down it pushes agasint the screen. also weather can play a factor as well if its too hard or too cold the screen can crack as well.
Badge +4
I suppose within an hour of purchasing a phone anything can happen. Although, in the photo examples provided by the OP, there is no indication of damage to the screen or the brushed aluminum trim. The damage appears on the polished plastic 'chrome' trim (inlay) and the plastic has cracked cleanly. There are no other discernible impact marks that I can see from the photo examples. If the crack appears exactly as the OP's example photos, I'm with Chris on giving Samsung a call. If the chrome trim inlay were to look like the images below, then I would understand the sales associates' point of view. http://www.sammobile.com/2013/05/09/broken-corner-around-the-display-of-the-galaxy-s4/

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