Koodo Community

Community

Solved

Contract phone taken from koodo (samsung galaxy s4) cannot detect mobile network


I got a samsung galaxy s4 from koodo on contract. Currently with my monthly plan, I am using the tab medium to pay for my phone. I left canada for a couple of months, unlocked the phone with koodo to use outside for other network providers. However now the phone is unable to detect any mobile network. I haven't returned to canada yet, but I inserted multiple sim cards and the phone barely detects the mobile network. So I cannot make or receive calls and text messages. What should I do? Any useful advice would be much appreciated!
icon

Best answer by BobTheElectrician 23 August 2015, 16:54

Look at rikkster's last reply at the bottom of the page:

https://community.koodomobile.com/koodo/topics/sometimes-3-bars-with-no-network-service-on-samsung-g...

or follow Chad's suggestions

http://community.koodomobile.com/kood...

If that doesn't work, I would try a factory reset as long as your data has been backed up. I had a similar problem with a Note 2 (similar generation) coming back to Canada last spring. It took 3 reboots after putting the Koodo SIM back in for the correct network, time and date & APN to be properly recognized.

View original

1 reply

Userlevel 7
Badge +4
Look at rikkster's last reply at the bottom of the page:

https://community.koodomobile.com/koodo/topics/sometimes-3-bars-with-no-network-service-on-samsung-g...

or follow Chad's suggestions

http://community.koodomobile.com/kood...

If that doesn't work, I would try a factory reset as long as your data has been backed up. I had a similar problem with a Note 2 (similar generation) coming back to Canada last spring. It took 3 reboots after putting the Koodo SIM back in for the correct network, time and date & APN to be properly recognized.

Reply