I have signed my wife and I for shock free data and we keep getting dinged for going over. I've set up hard limits on phones and shock free Is supposed to clamp down on overages. What is going on here? Also I got a new phone yesterday, and when the rep set it up yesterday, it started downloading all of it's updates as I was driving home, burned thru all of my data and got me an extra 10$ in fees since I haven't had the chance to set hard limits on the more phone. Again why isn't shock free taking care of this?? Super frustrating when features don't work as advertised. Edit: I did get the notifications from Koodo, but I couldnt check then as I was driving. We all know better than to do that.